Refund Policy
At Rouge Flamingo, customer satisfaction is our priority. We strive to ensure that our clients are happy with our services. However, if you are not satisfied with your purchase, we offer a fair refund policy to address your concerns. Please read the following terms carefully.
1. Eligibility for Refunds
Refunds are considered on a case-by-case basis and are applicable under specific conditions:
- If the services provided do not meet the agreed-upon specifications.
- If there is an issue with the deliverables due to a fault on our part.
- If a request for cancellation is submitted within the specified period after payment.
2. Refund Request Timeline
To request a refund, you must contact us within 15 days of your purchase. Requests made after this period may not be eligible for a refund.
3. Non-Refundable Services
Please note that certain services may not be eligible for a refund, including:
- Services that have been completed and delivered as agreed upon.
- Customized data solutions, once delivered, due to the nature of the service.
4. Process for Refund Requests
To request a refund, please:
- Contact us at [your contact email] with your purchase details and reason for the refund request.
- Provide any supporting documentation or information that may assist us in assessing your request.
- Our team will review your request and respond within 2 business days.
5. Refund Approval and Processing
Once a refund is approved, we will notify you via email. Refunds are typically processed within 7 business days and will be applied to your original payment method.
6. Changes to the Refund Policy
Rouge Flamingo reserves the right to amend or update this refund policy at any time without prior notice. We recommend reviewing this policy periodically to stay informed about any changes.
Contact Us If you have any questions about our refund policy, please feel free to contact us at hello@rougeflamingo.com.